REFUND POLICY
Introduction
This Refund Policy sets out the terms under which HOLYDEEDS LTD (“we”, “us”, or “our”) handles refunds for purchases made through our website at https://holydeeds.com. By placing an order, you agree to the terms described herein.
Please note that this Policy is designed to clarify general refund terms and does not affect any statutory rights you may have under applicable consumer protection laws, including your right to withdraw from purchases within 14 days in the EU or under other applicable local laws.
Refund Eligibility by Product Category
A. Digital Downloads (e.g., digital posters, art files)
Due to the nature of digital content, all sales of downloadable digital products are final and non-refundable once the download link has been accessed or the product has been delivered.
Exceptions may be made if the digital product is:
• Corrupted or inaccessible, despite all troubleshooting attempts;
• Not as described or contains significant discrepancies from what was advertised.
If you experience issues, contact us within 7 days of your purchase.
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B. Physical Goods (e.g., printed posters, framed artwork)
You may request a return or refund for physical items within 14 days of delivery, provided the item is:
• Unused, in its original condition and packaging;
• Returned at your cost unless the product was faulty or damaged upon arrival.
To initiate a return, please contact us at [[email protected]] with your order number and reason for return. Once the return is received and inspected, we will issue a refund or replacement (as applicable).
Note: We reserve the right to deny refund requests for damaged items not due to our error or items returned after the eligibility period.
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C. Event Tickets
All event ticket sales are final unless the event is cancelled, rescheduled, or materially changed.
If the event is cancelled, a full refund will be issued automatically to the original method of payment. If an event is rescheduled, your ticket will remain valid for the new date or you may request a refund within 7 days of the announcement.
No refunds will be provided for missed events or failure to attend unless otherwise stated.
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D. Donations
Donations made through HolyDeeds.com to charitable causes are non-refundable, except in cases of:
• Fraud or unauthorized transactions;
• Incorrect campaign allocation due to technical error.
We do not issue refunds for changes of heart or unintended donations unless explicitly permitted under special promotional conditions.
If you believe an error occurred, contact us immediately with your donation details.
Refund Process and Timeline
• Once a refund is approved, it will be processed to the original payment method.
• Refunds typically take 5–10 business days, depending on your bank or payment provider.
• Shipping fees (if any) are generally non-refundable unless the return is due to our error.
Contact Information
For refund inquiries or to initiate a return request, please contact:
HOLYDEEDS LTD
128 City Road, EC1V 2NX, London, United Kingdom
Email: [email protected]
Website: https://holydeeds.com
Legal Disclaimer
This Refund Policy is provided for informational purposes only and does not constitute legal advice. Specific refund terms may vary depending on your jurisdiction. We recommend consulting your local laws or seeking independent legal counsel if you are unsure about your rights.